Frequently Asked Questions
Below is a listing of questions
randomly asked by those shopping for web services. Be sure to address additional
questions to email@example.com
Can I pay with credit
card, PayPal or do I need to issue a check?
We currently accept major credit
cards and also do payments through PayPal. If you need to use a check we can
do that also but it takes longer to process your order. Please contact firstname.lastname@example.org for
When you say annually,
do you mean pay you all the money up front, or pay monthly for one year?
You must pay the full year at
once in order to receive the yearly discount.
What does it cost to
transfer a domain name (with you, with Network Solutions)?
There is no fee for transferring
your domain to dean-martin.com from us or Network Solutions.
you charge additional fees for using the mySQL database?
No. It is included in the package.
is a virtual domain?
A Virtual Domain means having
your own domain (http://www.your-name.com) without having to install expensive
server hardware and software. With a Virtual Domain, you utilize our server's
storage space, however, you are still professionally represented via your
own personal Internet web address domain name (www.yourname.com) and by your
own personal e-mail address domain name (email@example.com).
What steps do I need
to take to set-up a virtual domain at dean-martin.com?
Simply signup with us by filling
out a our online order form or email us firstname.lastname@example.org
with further questions..
What is the time needed
to make space on your server available?
Space will be made available
in one business day! Once an account is set-up an activation notice will be
sent to you via e-mail including your user-ID, password, and your IP address.
You can upload your files and have your site online by the time all ISP nameservers
are updated (typically 24-72 hrs)
is Network Solutions?
The Network Solutions is an independent
organization responsible for holding the registration and routing of Internet
you offer dial-up Internet access?
No, you will need local Internet
access in order to maintain your website and retrieve e-mail addressed to
support Macintosh systems?
Sure. You can use the Fetch program
to transfer files from your MAC to our system. You can also use Telnet and
the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail.
can I contact if further questions come up?
The easiest is to respond to
our address: email@example.com.
Are your severs connected
24 hours a day, 7 days a week? If not, when and why are they disconnected?
Yes. They are always connected
and always monitored.
web server do your servers run? (Apache, Netscape, or...?)
What are your server
types: NT? UNIX? Both? Other?
We use UNIX.
What do Autoresponders do and are they
included? How many?
An autoresponder is similar
to an alias, but it also will send an automatic reply back to the sender.
You can have an unlimited number of Autoresponders for no additional cost.
What programs can be
used to access e-mail (pine, elm, Netscape mail, etc.)?
All POP clients can be used--
any program which downloads the files from our server onto your computer.
You can use mail user agents which run on our servers (such as pine), with
a special configuration. You cannot use IMAP programs.
Can I access my domain
address with or without the "www"?
Yes, you will be able to access
the domain address with or without the "www" in front of the domain
What is an email alias
and is it unlimited?
An e-mail alias means if you
send mail to firstname.lastname@example.org, that address is aliased to whomever
needs to receive it. It can be one person or multiple people, however you
need it structured. It is unlimited--get as many as you need for no extra
Do you have a database
system? Cold Fusion? mSQL? Other?
We use mySQL.
Do you have FTP and
FTP Anonymous access?
Yes, we provide both FTP and
FTP Anonymous access with the standard and plus account.
Do you have a limit
on the FTP transfer?
No. There is no limit. You can
update your pages an unlimited amount of times, at any time you wish.
a shell account included?
Yes it is included.
you use Netscape's SSL technology?
We use Apache-SSL which is several
times more secure than Netscape SSL.
I run two cron tasks to update pages daily?
Are your virtual servers
able to work with old and text-mode browsers such as Lynx, or will users with
those browsers not find our index.html when putting in only www.ourdomain.com
(in other words, are they truly virtual)?
They are truly virtual--you get
your very own IP address on the web server. They will work with Lynx.
How many client sites
are put on each web server? Do you move sites to different servers if a given
server has a high load? Is this monitored?
We do move clients according
to demand. We keep the peak CPU load below 10% on all machines.
would like to know if you support VRML 1.0 and 2.0 mime types wrl and mus?
We support these. You can set
your own mime types with your .htaccess file.
each virtual server have its own log files? We already have our own custom web
stats apps, so what we really need is the raw log files and not just summaries.
Yes. You have your own log files.
Do you provide a CGI-BIN
Yes, a CGI-BIN is provided.
What is CGI access?
CGI scripts (Common Gateway interface)
are used to provide things like counters, form responses, guest books, and
many other things. dean-martin.com gives you full CGI access for no extra
charge! You can write your own scripts, install someone else's, or use one
of our preinstalled CGI scripts.
languages are supported in CGI (e.g. Bourne shell, Perl, Java)?
Bourne, Shell, and Perl are all
supported and available. Dean-martin.com does not offer Java support at this
How can I manage my
e-mail users (add/remove/update). How can I setup mail redirection for my users?
To add or delete POP boxes, use
You redirect mail by editing
the address, un-forwarding to the POP box (which deletes it if that's the
only reference to it) and forwarding to whatever email address you desire.
Do you charge additional
fees for hosting a secure web site?
No. It is a free standard feature.
Do you offer backward
compatibility browser detection?
Can I set up forms
for secure transmission?
Yes. There is no extra charge.
What cgi scripts are preinstalled?
formmail.pl and count.cgi
Does dean-martin.com offer
SSI is on all of our servers.
You just need to be sure that you call your
files with the .shtml extension.
What version of Perl
does dean-martin.com use?
Can we set up password
protected areas with htaccess?
Yes you can.
I promote my dean-martin.com web site with bulk email?
Spamming is in violation of our
service agreement. There are legal and ethical issues involved in mass mailing
of unsolicited email. Any user of our services who has sent a large number
of unsolicited email will have their account closed within 24 hours. A pro-rata
share of their current contract will be refunded.
Do you host foreign
Yes we host all types of domains
foreign and domestic.
Do dean-martin.com servers support
Our servers are not configured
to be able to support IMAP. IMAP is possible, however, for only the main
username of the account. We cannot provide any support other than turning
on your access to IMAP. If you would like this, please let us know where
you connect from and we will make an ftp connection to the server. We have
to open a port for the location/s that you can connect to the server from.