If you’ve reached this page your email was probably blocked by our mailscanner system for one of several reasons.

1. Your email contained a virus.
This one is self-explanatory. Your computer or a system that is networked to your computer has contracted a virus and needs to be cleaned. Have you system administrator clean your system and put procedures in place to prevent this from happening in the future.

2. Your email contained a file with an executable file extension.
The reason we block these are to protect the recipient from opening an email and running a file that could damage their computer. You may compress the file you are sending using winzip or a similar program and then resend the attachment. Or you can use a dropbox folder and email a link to the file (best practice).