|We do NOT provide Technical Support
for your use of FrontPage 98 Software. We have provided the following
information as a courtesy. Should you need further assistance with
FrontPage 98, Microsoft's
FP Authoring Site.
The most common asked question users ask when using FrontPage is:
The default page still shows up even after I have uploaded my index
SOLUTION: You MUST DELETE the default page before your index page
will show up.
Opening an Existing Web
Troubleshooting problems in FrontPage 98
Further Microsoft FrontPage Support
Publishing a Web
After you have built your html documents and are ready to upload them
to our server:
1. Open the web you've created on your PC using FP Explorer.
2. Choose File > Publish
3. If your "Destination Web Server" doesn't appear in the
Publish window (it won't the first time you publish to our server)
CHOOSE "More Webs" and type the location of the web to publish
to. Hit return. IMPORTANT: Use www.yourdomain.com as the Destination
Web Server to publish to our server. Leave the "Destination Web
4. You will be asked for your USERNAME and PASSWORD. This is your
domain's USERNAME and your FrontPage PASSWORD (which may be different
than your regular telnet/ftp/POP password). If you're not sure what
it is or if you aren't allowed past this point, you'll need to contact
us for a new FP password.
5. You can watch the progression of the upload by looking at the bottom
left corner of FP Explorer.
Back to the top
Opening an Existing
1. Open FP Explorer and choose File > Open Front Page Web.
2. You can now choose to open a previously created web on your PC
or your web on our server.
3. Highlight the appropriate web or type in the web address (www.yourdomain.com)
and click OK.
4. Enter your USERNAME and FP PASSWORD if required.
5. Make modifications and recalculate links if needed. (See FP help
docs for info on when it's necessary to recalculate links.
Back to the top
Problems with FP98
Getting error - "Root Web Busy"
FTP or telnet to your site and remove the "service.lck"
file in /www/_vti_pvt. This usually happens when an FP session is
interrupted before completion.
Server timing out when publishing large sites.
This difficulty arises when the uploading link times out in the
process of copying the web to our server. The only suggestion Microsoft
has offered so far is to break the main web into a group of sub webs
on your PC, then upload these individually. If this problem persists
for you, please contact support.
Getting Error - "Front Page Extensions not Installed"
We often see this error being reported even when the extensions
have been installed. If you get this error, please contact support
and we'll make sure the extensions are installed and repair them if
necessary. NOTE: The extensions are easily corrupted. Please use only
FP Explorer to update your web site on the server, not FTP.
I published but my web's not there!
This will happen when the "Destination Web Name" is filled
in when publishing to our server.
This box should be left blank. If you put any other name in this box
it will create a subdirectory off of your root web and copy all of
your files into it. Your site will exist under a subdirectory instead
of at the top level /www where it should be.
My counter, bbs, guestbook, etc isn't working.
These problems are generally due to incorrect permissions on either
the directory, file(s) or cgi script(s) that are associated with them.
Please don't change the permissions of your files or directories unless
you have a specific reason for doing so and you know what effect it
will have on your site.
My forms won't work through the Secure Server.
The call to a cgi script using the Secure Server must not be within
a webbot. Use a normal cgi call in your html script for Secure Server
My search bot doesn't return any results.
The /www directory must be world readable AND you need to recalculate
links BEFORE publishing (or after editing directly on the server).
If it still doesn't work: FTP to the server and go to the /www/_vti_txt/default.wti
directory.Delete any files that begin with "ALL.". Don't
delete any other files. Then using Windows Explorer, do the same thing
on your PC. Recalculate links, test locally with your browser and
FP starts the Web Publishing Wizard when I try to publish.
Cancel the operation and email support to have the FP extensions
Why is my page renamed on the server when I publish?
The "Default Document" of your web is automatically
renamed by the server to what is required by the configuration of
the server. For example, if you've named the main page "index.html",
it may be renamed "default.html". Just check the links to
your main page to make sure they refer to it the same way.
Back to the top
If you need further assistance using FrontPage, go to http://builder.com/Authoring/FrontPage98/
Back to the top